General Terms and Conditions of Sale and General Terms ans Conditions of Use (GTC-GTCU)
Héritage & Harmonie
Company : SAS Héritage et Harmonie (SAS) SIREN : 994 230 027
General Terms and Conditions of Sale
The Parties to the contract:
The “Client” means any person who books accommodation offered on the website of “Le Logis de Sigogne”, marketed by SAS Héritage & Harmonie, hereinafter referred to as the “Seller” (the “Site”), or by email or telephone as referenced on https://www.logis-de-sigogne.fr. The Client may only make a booking if they are of legal age and authorized to enter into contracts that engage their liability.
The Client shall be financially responsible for all bookings made.
Non-transferability of the contract: The booking contract is entered into intuitu personae and may not be assigned.
The Client is prohibited from subletting or making the accommodation available free of charge to a third party, unless prior authorization has been obtained from the Seller. Failure to comply with this prohibition shall result in immediate termination of the booking contract at the Client’s expense and without any refund.
Article 1 – Purpose
These General Terms and Conditions of Sale and General Terms and Conditions of Use are intended to govern the booking, rental and seasonal activities of the furnished tourist accommodation operated by SAS Héritage & Harmonie in connection with its respective activities.
In the event of non-compliance with the General Terms and Conditions of Sale and General Terms and Conditions of Use, the Seller’s liability may only be incurred in the event of proven fault directly attributable to the Seller, within the limits provided by law.
Any booking implies unconditional acceptance of these General Terms and Conditions of Sale (GTC) and General Terms and Conditions of Use (GTCU).
Article 2 – Booking and Payment
2-1 Online booking with payment by bank card:
After making their selection and clicking the “book”, “book online” or “book now” button, the Client is shown a screen summarizing the booking details. The Client is then invited to complete and validate a personal-data page. A further screen summarizes the specific elements contained in the booking contract, the accommodation description and these General Terms and Conditions of Sale and Use.
By finally clicking the “validate” button, the Client validates and confirms their order, declares that they have read the booking contract, the specific terms of sale and the accommodation description and accepted these General Terms and Conditions of Sale and Use, and is irrevocably bound by them. Their acceptance may not subsequently be challenged. The automatic recording systems implemented by the Seller shall be deemed evidence of the conclusion of the booking.
The Client will receive an order confirmation by email. This confirmation will set out the essential characteristics of the booking, its price and payment terms. The content of the booking confirmation is archived by the Seller. It shall constitute dated evidence of the Client’s consent to the booking.
2-2 Booking request by telephone or email:
The Client may contact the Seller either through the Site (via a contact form) or by telephone, in order to receive the booking contract, specific terms of sale, accommodation description and General Terms and Conditions of Sale and Use.
The booking becomes definitive upon receipt of a copy of the booking contract signed by the Client, which in particular implies acceptance of these General Terms and Conditions of Sale and Use, and payment in full of the rental price of the accommodation, all booking fees and the premium for any cancellation insurance taken out.
Upon receipt of payment, the Client therefore irrevocably accepts the terms, conditions and total price of their stay.
Article 3 – Rental Period
The booking contract is entered into for a fixed period. Under no circumstances may the Client claim any right to remain in the premises after the end of the stay.
Article 4 – Accommodation Capacity and Use
The booking contract is established for a specific number of persons. If the number of occupants exceeds the number of persons stated in the booking, the Seller or its representative may refuse the additional Clients. In such case, any modification or termination of the contract shall be deemed to have been initiated by the Client.
Article 5 – Maximum Capacity of the Property – Use
The Client acknowledges that the property is rented for private use and does not constitute an establishment open to the public (“ERP”) within the meaning of the French Construction and Housing Code.
The maximum number of persons permitted inside the property is fifteen (15). As the property does not have ERP approval, the Seller shall assume no liability in the event of non-compliance with the maximum capacity. Consequently, the Client shall assume all civil, legal, financial or judicial responsibilities and consequences arising from failure to comply with the maximum accommodation capacity.
Article 6 – Unauthorized Installations
The installation of tents or parking of caravans on the grounds of the rented property is also prohibited, unless prior written authorization has been obtained from the Seller. Failure to comply with this prohibition shall result in immediate termination of the booking contract at the Client’s expense and without any refund.
Article 7 – Non-Smoking Property
The entire property is non-smoking, including bedrooms, kitchen, lounges and living areas and common areas, without this list being exhaustive.Smoking is permitted only in outdoor areas, except for common and shared outdoor areas.
Any breach may, where applicable, result in cleaning and restoration work to remove the resulting traces and odors. Such work shall be charged to the Client.
Article 8 – Animals
Animals are strictly prohibited on the property. A Client arriving with an animal shall be refused access to the property. In such case, any modification or termination of the contract shall be deemed to be the Client’s responsibility and shall not give rise to any refund.
Article 9 – Cancellation, Interruption of Stay, Late Arrival Due to the Client
Any cancellation or late arrival must be notified to the Seller by email, via the contact form available on the Site.
9-1 The Client has cancellation, stay-interruption and late-arrival insurance taken out at the time of online booking:
Please refer to the terms and conditions of the insurance contract.
9-2 The Client does not have cancellation insurance:
For any cancellation by the Client, the refund by the Seller, excluding booking fees, shall be made as follows:
Cancellation up to and including the 60th day before the start of the stay: the Seller shall refund the amount paid less 25% of the rental amount paid by the Client.
Cancellation between the 59th and 30th day inclusive before the start of the stay: the Seller shall refund the amount paid less 50% of the rental amount and the amount of services directly related to the stay as stated in the accommodation description, if the Client has chosen to benefit from them.
Cancellation between the 29th and 15th day before the start of the stay: the Seller shall refund the amount paid less 75% of the rental amount and the amount of services directly related to the stay as stated in the accommodation description, if the Client has chosen to benefit from them.
Any cancellation less than 14 days before the originally scheduled arrival date: no refund shall be made.
9-3 Interruption of stay and late arrival due to the Client:
In the event of interruption of the stay by the Client or late arrival, no refund shall be made, whatever the reason for the interruption or late arrival. The Client must nevertheless inform the Seller in order to reschedule their late arrival and/or early departure.
Article 10 – Cancellation by the Seller
When the Seller cancels the stay before it begins, the Seller must inform the Client by telephone and email. The Client shall be refunded immediately and in full, without penalties, for all sums paid.
10-1 Substantial modification by the Seller before the start of the stay:
When, before the scheduled start date of the stay, the Seller is required to modify one of the essential elements of the booking contract, the Client may, after being informed by the Seller by registered letter with acknowledgement of receipt or, by way of derogation, between the third day before arrival and the arrival day, by telephone and email:
➤ either terminate the booking contract and obtain an immediate refund of all sums paid without penalties;
➤ or accept the modification: an amendment to the booking contract specifying the modifications shall then be signed by the parties. Any reduction in price shall be deducted from the sums already paid by the Client. If payment has already been made and exceeds the price of the modified service, the overpayment shall be refunded to the Client within 15 days after the end of the stay.
10-2 Inability of the Seller to provide the services provided for in the booking contract during the stay:
When, during the stay, the Seller is unable to provide a substantial part of the services provided for in the booking contract (excluding climatic hazards including, but not limited to, heavy rain, snow, ice, fires, or any other external event including, but not limited to, strikes, epidemics, local interruptions in energy or water supply, internet access, etc.) for a period exceeding 2 days during a one-week rental period, the Seller shall refund 50% of the daily price for each day beyond the first three days.
Article 11 – Client’s Liability
11-1 Client Information
The Client is responsible for ensuring that the information provided during registration, or at any other time, is accurate and complete. It is the Client’s responsibility to ensure that the contact details provided when booking are correct and will enable them to receive their booking confirmation. If the Client does not receive this confirmation, they must contact the Seller. To ensure proper handling of their file, the Client must immediately inform the Seller of any change to the information provided during registration.
11-2 Client’s Personal Belongings
The Seller shall not be liable for any loss, theft or damage to the Client’s personal belongings during the stay.
Article 12 – Seller’s Liability
The Seller, who provides services to a Client, is the Client’s sole point of contact and is responsible to the Client for the performance of the obligations arising from these General Terms and Conditions of Sale and Use. The Seller shall not be liable for fortuitous events, force majeure events, including but not limited to unforeseeable, irresistible and external events, or acts of any person outside the organization and conduct of the stay.
Article 13 – No Right of Withdrawal
For bookings made remotely, the Client does not benefit from a withdrawal period, in accordance with Article L221-28 of the French Consumer Code, relating in particular to accommodation services provided on a specified date or according to a specified periodicity.
Article 14 – Use and Primacy of the French Language
n accordance with Law No. 94-664 of 4 August 1994, offers presented on the Site to French customers are written in French. Commercial translations into foreign languages of all or part of the sections appearing on the Site may nevertheless be available. The parties agree that the French-language version shall prevail over all commercial translations drafted in another language.
Article 15 – Intellectual Property
The Site is a work protected by intellectual property rights. The Site as a whole and each of its intellectual property elements (including, in particular, texts, tree structures, software, databases, photographs, illustrations, sounds, graphic charters, diagrams, logos, trademarks, drawings and designs) are the exclusive property of the Seller.
The Client undertakes to respect the Seller’s intellectual property rights relating to the Site and its constituent elements, as well as the various contents offered on the Site. In this respect, the Client undertakes not to reproduce, represent, summarize, modify, extract, alter or redistribute, without the Seller’s prior express authorization, all or part of the Site, including articles, titles, applications, tree structures, software, databases, logos, trademarks, information, photographs or illustrations, for any use other than strictly private use, which excludes any reproduction or exploitation for professional, commercial or mass-distribution purposes. The Client undertakes not to copy all or part of the Site onto any other medium. Failure to comply with these undertakings constitutes infringement and may incur the civil and criminal liability of the infringer.
Article 16 – Territorial Scope of Applicable Law and Jurisdiction
The parties agree that these General Terms and Conditions of Sale and General Terms and Conditions of Use are governed by French law, including with regard to the determination of jurisdiction.
Article 17 – Evidence
It is expressly agreed that, except in the event of an obvious error by the Seller, the data stored in the Seller’s information system and/or those of its suppliers shall have evidentiary value with regard to orders placed. Data stored on computer or electronic media by the Seller shall constitute evidence. If submitted by the Seller as evidence in any contentious or other proceedings, such data shall be admissible, valid and enforceable between the parties in the same manner, under the same conditions and with the same evidentiary value as any document established, received or retained in writing.
Article 18 – Prices
Prices are indicated in each description and correspond to the overall cost of the rental for one week, a weekend or a short stay and exclude any ancillary services that may be agreed between the Seller and the Client.
Article 19 – Arrival and Duration of Stay
The Client must arrive on the day and at the times specified in the booking contract or booking acknowledgement. In the event of late or delayed arrival or a last-minute impediment, the Client must notify the Seller, whose address and telephone number are shown on the voucher or accommodation description. The booking contract is entered into for a fixed period. Under no circumstances may the Client claim any right to remain in the premises after the end of the stay.
Article 20 – Inventory and Condition Report
An inventory and condition report is carried out upon the Client’s arrival and departure. An inventory is drawn up and signed by the Client and the Seller or their representative upon arrival and departure. This inventory constitutes the sole reference in the event of a dispute concerning the condition of the premises. The condition report may be carried out by video before arrival or in the presence of the Client and retained as evidence of the check-in inventory.
The Client must use the rented property reasonably and return it in a state of cleanliness and tidiness acceptable to the Seller and/or its representative (see house rules).
At the time of the check-out condition report, the Client undertakes to declare any damage caused during the stay.
Likewise, the Client undertakes to inform the Seller or its representative of any equipment that is no longer usable or no longer functioning.
In the absence of a written objection from the Seller within 48 hours after the check-out condition report, the condition report shall be deemed accepted.
The cleanliness of the property upon the Client’s arrival must be recorded in the condition report.
Article 21 – Security Deposit
21-1 Security Deposit:
Upon arrival at the accommodation, a security deposit, the amount of which is stated in the accommodation description, is requested by the Owner or Seller unless the Client has already paid the deposit online.
If the deposit has not been made online, it is mandatory and may be provided by cheque, cash, or paid online via a Paybox Mail payment link or the available payment terminal. It is the Client’s responsibility to have the means of payment required to authorize the handover of the keys upon arrival. In the absence of a security deposit, the booking may be cancelled at the Client’s expense and without refund.
After the joint check-out condition report has been completed, the deposit shall be returned, less the cost of restoring the premises if damage is found. In the event of early departure (before the times stated in the accommodation description) preventing the condition report from being carried out on the same day as the Client’s departure, the security deposit shall be returned by the Seller within fifteen (15) days, less any damage. The Client thereby accepts the check-out condition report carried out by the Seller without the possibility of contesting it.
If the costs of restoring the premises exceed the amount of the security deposit, the Client shall bear the financial difference and use their holiday-home insurance or any other means to reimburse the damage.
21-2 Cleaning Fees:
Cleaning is included in the price of the stay. Nevertheless, the accommodation must be returned in a state of cleanliness and tidiness acceptable to the Seller or its representative, even if the cleaning option has been paid for. For example, the kitchen must be completely clean and all kitchen equipment must be stored in the places where it was located upon arrival. Instructions are set out in the GTCU-House Rules.
Article 22 – Payment of Charges
At the end of the stay, the Client must pay the Seller any charges not included in the price. Their amount shall be calculated on the basis stated in the accommodation description and the Seller shall provide supporting documentation.
Article 23 – Tourist Tax
The tourist tax is a local tax which the Client must pay either at the time of booking or at the end of the stay when the municipality where the accommodation is located is subject to it. The Seller collects it and then remits it to the relevant intermunicipal authority.
Article 24 – Insurance
The Client is responsible for all damage caused by them. The Client declares that they are covered by a valid insurance policy, such as holiday-home insurance, for these various risks. The Client must provide a certificate upon request within the 7 days preceding arrival. Failing this, the Client undertakes to sign a declaration confirming that they have valid holiday-home insurance covering the booking period. Failing this, the Seller may refuse access and cancel the booking at the Client’s expense.
Article 25 – Internet Access / Wi-Fi
Free Wi-Fi access may be made available. The Client undertakes not to use this connection for unlawful purposes. The Seller disclaims any liability in the event of fraudulent use.
Article 26 – GDPR (General Data Protection Regulation)
In connection with its furnished tourist accommodation business operated as a SAS, the Seller collects and processes certain personal data concerning its clients and prospects, particularly when information requests are made via an online form, email or any other means of communication.
The data collected may include, without limitation: surname, first name, email address, telephone number, and any information strictly necessary for processing requests, managing bookings, commercial relations and compliance with legal and contractual obligations.
This data is processed on the basis of:
– the performance of pre-contractual or contractual measures;
– the consent of the data subject where required;
– compliance with the legal and regulatory obligations applicable to the business.
Personal data is retained only for the period strictly necessary for the purposes for which it was collected, and in accordance with the retention periods required by applicable regulations.
The data collected is intended exclusively for the property and is under no circumstances assigned or sold to third parties. It may, however, be transmitted to technical service providers involved in managing the website, bookings or messaging, strictly within the scope of their duties and subject to appropriate data-protection safeguards.
The Seller acts as data controller within the meaning of Regulation (EU) 2016/679. Technical service providers (booking platform, payment solution, hosting provider) act as processors and are contractually required to comply with applicable regulations.
In accordance with the General Data Protection Regulation (EU) 2016/679 and the amended French Data Protection Act, every data subject has the right of access, rectification, erasure, restriction, objection and portability of their data.
These rights may be exercised at any time by sending a written request, together with proof of identity, to the Seller.
Article 27 – Mediation
In accordance with Article L612-1 of the French Consumer Code, the Client may have free access to a consumer mediator.
Article 28 – Force Majeure and Administrative Restrictions
The Seller shall not be held liable for non-performance, partial performance or modification of certain services resulting from an event beyond its control, unforeseeable or reasonably beyond its control, including any decision, order, prohibition or restriction issued by an administrative, prefectural, municipal or other competent authority.
This includes, without limitation, measures relating to the safety of persons and property, fire risks, drought, exceptional weather conditions, access to outdoor areas, use of certain equipment, events, noise nuisance, traffic, the environment, heritage or the protection of historic monuments.
The occurrence of such an administrative measure shall not, in itself, result in termination of the contract or confer a right to a full or partial refund of the price where the accommodation remains accessible and the principal accommodation service can be provided.
Where the administrative restriction only results in the removal, limitation or temporary prohibition of the use of equipment, an area, a service or an ancillary service, such restriction shall not give rise to a price reduction, refund or compensation, provided that the Seller remains able to provide the principal accommodation service.
The Client acknowledges that certain services or equipment may be subject to administrative authorizations, requirements or prohibitions that may change between the booking date and the stay date. Such changes, where independent of the Seller’s will, shall not constitute a contractual modification attributable to the Seller.
However, if an administrative decision were to make it permanently impossible to provide the principal accommodation service, the contractual consequences shall be determined in accordance with mandatory applicable legal provisions, in particular those relating to force majeure.
In any event, no administrative restriction affecting an ancillary service or equipment may, on its own, justify cancellation of the stay by the Client without application of the cancellation conditions set out in these General Terms and Conditions of Sale.
Article 29 – Acceptance of the GTCU and House Rules
The Client accepts the GTCs and GTCU-House Rules upon placing the order via the Logis de Sigogne website. The Client agrees to sign the GTCU-House Rules upon handover of the keys in order to formalize their acknowledgment of the applicable house rules.
General Terms and Conditions of Use (GTCU) – House Rules
Preamble
These General Terms and Conditions of Use (GTCU) – House Rules define the rules governing use of the premises during your stay at Le Logis de Sigogne.
The tenant undertakes to use the premises peacefully, without nuisance to the neighborhood, in accordance with their purpose as tourist accommodation.
Article 1 – Strictly Prohibited Access
1.1 The Well and Cisterns
The Property has a very deep old well and two (2) medieval cisterns listed as Historic Monuments, access to which is strictly prohibited and secured.
Signage is in place to identify these locations and the Client acknowledges having been informed of them during the visit with the Seller/Owner or their representative. Access points are closed and secured to prevent any risk. It is also strictly prohibited to throw any material or object into these cavities.
If personal objects fall into the cisterns, the Client shall be responsible for all costs and charges relating to their recovery. The Seller does not authorize the Client to access them for liability reasons. The Client shall, at their own expense, call upon a company insured for this type of intervention. The Seller does not guarantee recovery of objects that have fallen into the well.
The Client acknowledges having been informed of the risk and undertakes to comply with the access prohibitions. Any damage or accident resulting from failure to comply with these instructions shall engage the liability of the person responsible. In the event of an accident, all civil, legal, financial, criminal or judicial consequences arising from failure to comply with this access prohibition shall be the Client’s full responsibility.
1.2 The Terrace
Access to the terrace is prohibited by the Seller/Owner. It presents a fall risk because it is not secured. Access is prevented by fencing.
Article 2 – Non-Smoking Property
The entire property is strictly non-smoking, including bedrooms, kitchen, lounges and living areas and common areas, without this list being exhaustive.
Smoking is permitted only in outdoor areas, except for common and shared areas.
Any breach shall result in cleaning and restoration work to eliminate the resulting traces and odors. Such work shall be charged to the Client.
Article 3 – Animals
Animals are strictly prohibited on the property. A Client arriving with an animal shall be refused access to the property. In such case, any modification or termination of the contract shall be deemed to be the Client’s responsibility and shall not give rise to any refund.
This prohibition does not apply to guide dogs for blind persons or assistance dogs benefiting from applicable legal provisions.
Article 4 – Use of Parking Areas
Vehicle parking spaces are located outside the property at the designated locations in order to preserve the tranquility and visual appearance of the premises.
On the day of arrival and the day of departure only, vehicles may be brought forward temporarily to unload luggage. Once luggage has been unloaded, vehicles must remain parked in the designated locations for the remainder of the stay.
The wrought-iron gate is kept locked closed during the stay.
Article 5 – Protection of the Listed Historic Monument (ISMH)
Heritage Protection
Le Logis de Sigogne is a property listed as a Historic Monument. The Client undertakes to take the greatest care of it and to immediately report any damage, even accidental, affecting the building, stained-glass windows, woodwork, floors, decorative elements or heritage equipment.
The Client is informed that the building contains old elements and/or elements listed as Historic Monuments. The Client undertakes to respect the installations, in particular windows, woodwork and original equipment, and not to make any modifications to them.
The rented property is listed as a Historic Monument. Particular care must be taken during the stay. Certain windows feature stained glass listed as Historic Monuments. Opening the stained-glass windows is not recommended during the stay.
Any damage caused by the Client or declared occupants shall be borne by them and may be invoiced or reported to their insurer.
It is strictly prohibited to eat meals or breakfast or store food in the Tower and in the bedrooms.
Prohibition of open flames indoors
For safety and fire-prevention reasons, the use of candles, tapers, tealights, incense burners, incense, or any appliance or device producing an open flame is strictly prohibited inside the buildings and throughout all areas made available to occupants. Any breach of this rule may engage the responsibility of the person responsible in the event of damage.
Article 6 – Internet Access / Wi-Fi
6.1 Use of Internet Access
The Seller/Owner provides its Clients with free Internet access via Wi-Fi, provided as an ancillary service in connection with the furnished tourist accommodation business. The Client acknowledges that Wi-Fi access is strictly personal and undertakes to use it in compliance with applicable laws and regulations. Any use for unlawful, fraudulent or public-order-contrary purposes is strictly prohibited.
The following are notably prohibited, without this list being exhaustive:
– viewing, downloading or distributing unlawful content;
– infringement of third-party rights (copyright, related rights, personality rights);
– any attempt to intrude into, hack or compromise the security of networks or computer systems;
– any use likely to incur the civil or criminal liability of the Seller/Owner.
The Client/user is solely responsible for their use of the Internet service made available. The Seller/Owner shall not be liable for uses made by Clients via the Wi-Fi network, as it exercises no prior control over the content accessed or communications exchanged.
In accordance with applicable regulations, certain technical connection data (such as connection logs) may be retained for the statutory period and communicated to competent authorities exclusively upon judicial request.
In the event of non-compliant or unlawful use of the service, the Seller/Owner reserves the right to suspend or restrict Internet access without prior notice and without this giving rise to any compensation or reduction in the booking price.
6-2 Video-on-Demand (VOD) or Other Purchases
Access to paid video and other on-demand content services through the accommodation equipment (Smart TV and Internet Box) made available by the Seller/Owner is prohibited. The Seller/Owner has implemented measures intended to prevent the purchase of paid content.
If, despite these measures, the Client bypasses the access restrictions and purchases or rents paid content resulting in a charge to the Seller/Owner’s account, the Client undertakes to reimburse the Seller/Owner to the exact amount actually charged, upon presentation of supporting documents.
The Client is nevertheless authorized to use their own personal account or subscription to access the films, content or services they wish via the equipment made available by the Seller/Owner.
Article 7 – Site Safety
The Client acknowledges:
- Having been informed during the welcome, physical tour and check-in condition report of the locations of the fire extinguishers in the event of fire.
- Having been informed of the areas to which access is strictly prohibited (as defined in Articles 1 and 9).
Article 8 – Remote Monitoring of the Accommodation
A video-surveillance system is installed exclusively in shared outdoor areas, for the security of property outside periods of occupancy. The surveillance system is not used while the accommodation is occupied by Clients.
Signage complying with applicable regulations is displayed at the entrance to the property.
Article 9 – Technical Rooms
Access to technical rooms is prohibited. Technical rooms are defined as:
- The technical room located inside the Logis, whose door is closed and locked.
- The external outbuilding.
- Cabinets and locked doors constitute technical rooms.
Article 10 – Electrical Equipment, Heating System, Sanitary Facilities and Leisure Equipment
The accommodation is sized for normal use corresponding to its occupancy capacity. Excessive use of equipment (hot water, heating, electricity) that may result in temporary malfunctions shall not engage the liability of the Seller/Owner.
10-1 Heating
The accommodation is equipped with a heating system set to ensure optimal comfort.
We kindly ask you not to alter the main settings unless necessary.
Close the windows when the heating is operating.
Do not use personal portable heaters.
10-2 Electrical Equipment
To avoid outages or overloads:
- Avoid using several high-energy-consuming appliances simultaneously: oven + hobs + hair dryer + portable heater
- Do not connect external equipment not intended for use on the property (powerful appliances, specialized machinery, etc.).
- Do not leave lights on when unnecessary or while you are away.
10-3 Domestic Hot Water (Water Heater)
The accommodation is equipped with a hot-water tank with a capacity suited to the number of Clients under normal, non-abusive use.
The tank recharges progressively (approximately 6 to 8 hours depending on use).
Intensive use may temporarily result in a lack of hot water.
Good practices:
Avoid long and successive showers.
Space out uses (showers, bath, washing dishes).
Prefer showers of 5 to 10 minutes maximum and avoid running several hot-water uses simultaneously.
10-4 Electrical Cabinet – IT Rack – Heat Pump
It is strictly prohibited to access the electrical cabinet, IT rack or heat-pump control panel. Any alteration of the settings shall be charged to the Client.
10-5 Leisure Equipment – Nordic Bath
The Seller provides leisure equipment, and the Client is responsible for proper use of such equipment.
For example, a piano is provided; it is professional-quality equipment and therefore intended for piano enthusiasts. It is not a toy for children.
The portable speaker provided must not be used outdoors.
Access to the Nordic Bath – Advance Booking
The Nordic bath is a private leisure facility offered as part of the stay.
To ensure optimum quality of use, preparing the Nordic bath requires advance heating, technical preparation and a prior inspection of the installation.
Consequently, access to the Nordic bath is exclusively:
- subject to advance booking upon request, depending on the Logis’s clientele;
- subject to availability.
- in the event of adverse weather conditions;
- in the event of improper use;
- or for any reason relating to occupant safety or the preservation of the equipment.
Article 11 – Specific Prohibitions Applying to the Property
It is strictly prohibited to light fires on the property, except solely for the use of the barbecue and Nordic bath in the location specifically provided for this purpose, unless such uses are prohibited by prefectural or municipal orders during the stay.
It is also strictly prohibited to use fireworks, firework mortars, firecrackers or any lighting involving combustion during the stay, unless authorized by the Seller/Owner. The Client must provide in advance the declaration made to the town hall and the authorization obtained from the town hall.
Article 11-1 – Administrative Restrictions Relating to the Barbecue and Nordic Bath
Use of the barbecue, wood-heated Nordic bath and any equipment producing a flame or combustion is strictly subject to applicable regulations.
In the event of a prefectural, municipal or other administrative order limiting or prohibiting the use of fire, outdoor cooking appliances or wood-heated equipment, the Client undertakes to comply immediately with such prohibitions. An electric plancha is provided for outdoor cooking.
The Seller or its representative may suspend, restrict or prohibit use of the barbecue or Nordic bath without prior notice when weather conditions, fire risks, drought conditions or requirements imposed by the authorities so require.
This temporary prohibition, based on safety reasons or a regulatory obligation, shall not give rise to any compensation, reduction in the price of the stay or refund.
The Client acknowledges having been informed that failure to comply with prefectural or municipal orders shall engage their sole civil, criminal and financial liability.
Article 12 – Fire Safety and Risk Prevention
12-1 – Fire Safety Equipment
The accommodation is equipped with safety devices complying with applicable regulations, including:
- 12 connected smoke detectors (DAAF);
- 5 portable fire extinguishers;
Only the two detectors located in the keep are not interconnected due to an insufficient Wi-Fi signal, but they remain operational in the event of smoke.
The Client acknowledges having been informed of their presence and location during the check-in condition report.
It is strictly prohibited to dismantle, disable, alter, move or damage these safety devices.
Any abusive handling, unjustified triggering or intentional or accidental damage shall engage the Client’s liability and may result in charges for bringing the equipment back into compliance or replacing it.
12-2 – Procedure in the Event of Fire
In the event of a fire starting or a fire alarm being triggered, the Client undertakes to:
- immediately alert the emergency services (18 or 112);
- warn the other occupants;
- evacuate the premises without delay if the situation requires it;
- inform the Seller/Owner as soon as possible.
12-3 – Specific Fire-Prevention Prohibitions
In order to preserve the safety of persons and property, it is strictly prohibited:
- to light fires outside expressly authorized areas;
- to use fireworks, firecrackers or pyrotechnic devices without prior written authorization;
- to install personal portable heaters;
- to overload electrical installations or use defective electrical equipment.
12-4 – Client Liability
The Client is fully responsible for damage resulting from failure to comply with safety instructions, prohibitions set out in these GTCU or negligent use of equipment made available.
These instructions are intended to ensure occupant safety and preserve this historic property.
In the event of a loss attributable to the Client or one of the occupants, all civil, financial and insurance consequences shall be borne by the Client.
Article 13 – Unauthorized Installations
The installation of tents or parking of caravans on the grounds of the rented property is also prohibited, unless prior written authorization has been obtained from the Seller/Owner. Failure to comply with this prohibition shall result in immediate termination of the booking contract at the Client’s expense and without any refund..
Article 14 – Maximum Capacity of the Property
The Client acknowledges that the property is rented for private use and does not constitute an establishment open to the public (“ERP”) within the meaning of the French Construction and Housing Code.
The maximum number of persons permitted inside the property is fifteen (15). As the property does not have ERP approval, the Client undertakes to strictly comply with the maximum authorized capacity of fifteen (15) persons. Any excess presence shall constitute a serious breach of contract liable to result in termination of the stay.
Consequently, the Client shall assume all civil, legal, financial or judicial responsibilities and consequences arising from failure to comply with the maximum accommodation capacity.
The Client is responsible for all persons present on the premises.
Article 15 – Cleaning Reminder and Instructions
Cleaning is included in the price of your stay and will be carried out by the owner. However, you must leave the accommodation in the same order in which it was provided to you on the day of your arrival. This includes a minimum level of tidying before departure:
- Sweep the entire accommodation.
- Empty the dishwasher, wash, dry and put away dishes and kitchen utensils as they were upon arrival.
- Empty the refrigerator and freezer.
- Clean indoor and outdoor dining tables.
- Fold the duvets.
- Empty the barbecue ashes.
- Empty the wood-burning stove ashes.
- Clean the electric plancha.
- Empty the bins into the containers, taking care to sort waste.
- Empty the microwave and oven.
- Remove bread crumbs from the toaster.
- Empty the coffee machine and remove used coffee.
These operations correspond to normal tidying of the premises and do not constitute full cleaning.
Failure to comply with these instructions and/or returning the accommodation in an unacceptable condition shall result in additional charges.
In order to preserve the charm and quality of this historic property, we kindly ask you to remove your shoes before accessing the upper floor and bedrooms.
The floors are made of traditional solid oak parquet, a noble, living and fragile material that deserves particular care. This small gesture helps preserve its elegance and comfort for you and future guests.
Spaces are provided at the entrance for you to leave your shoes easily.
Article 16 – Personal Belongings / Theft
The occupants’ personal belongings remain in their custody and under their responsibility throughout the stay.
Article 17 – Noise, Neighbors, Peace and Quiet
The Client undertakes to use the premises peacefully, with respect for the neighborhood, without noise nuisance and in compliance with the time periods applicable when activities take place.
During the stay, the Client is not authorized to organize parties, evenings, events or receptions without the prior agreement of the Seller/Owner.
Any undeclared event may result in immediate termination of the stay at the Client’s expense and without refund.
Article 18 – Sanction Clause – Eviction
Failure to comply with these rules may result in immediate termination of the stay, without refund, and eviction of the Client.
Article 19 – Rights and Use of Photographs and Videos Taken of Le Logis de Sigogne
The Client is authorized to take photographs and videos of the accommodation for strictly personal use. Any publication must not infringe privacy, property security or its commercial operation.
Any commercial, advertising or professional use of photographs or videos of Le Logis de Sigogne is prohibited without the Owner’s prior written authorization.
Article 20 – Rules Applicable to the Nordic Bath
Use of the Nordic bath implies full and complete acceptance of these house rules.For safety, hygiene and insurance reasons, each occupant undertakes to strictly comply with the instructions given upon arrival regarding operation, as well as the instructions below:
GENERAL TERMS AND CONDITIONS OF USE
The Nordic bath is a private relaxation area reserved exclusively for Clients and declared occupants of Le Logis de Sigogne accommodation.
Use of the Nordic bath is:
- under the full responsibility of users;
- in compliance with safety rules;
- with care and common sense.
CHILD ACCESS
- Minor children must be under the permanent and effective supervision of a responsible adult.
- Children must never access the Nordic bath alone, even when it is closed.
- Dangerous games, diving, excessive splashing or agitated behavior are prohibited.
TEMPERATURE AND DURATION OF USE
- Water temperature may reach approximately 37°C to 39°C.
- Prolonged use may cause:
- discomfort,
- dizziness,
- dehydration,
- drowsiness,
- loss of consciousness.
- to limit sessions to 15–20 minutes;
- to leave immediately in case of discomfort;
- to hydrate regularly.
MEDICAL CONTRAINDICATIONS
Use of the Nordic bath is discouraged or prohibited:
- for pregnant women without medical advice;
- for persons suffering from:
- heart problems,
- high blood pressure,
- circulatory disorders,
- epilepsy,
- recurrent fainting,
- conditions incompatible with heat.
ALCOHOL – MEDICATIONS – SUBSTANCES
Use of the Nordic bath while under the influence of:
- alcohol,
- narcotic drugs,
- medications impairing alertness
HYGIENE
Before any use, users undertake to:
- take a shower;
- remove excessive cream, oil or cosmetic products;
- not enter the bath wearing shoes;
- use suitable swimwear.
- to urinate in the bath;
- to eat in the water;
- to introduce glass, bottles or breakable objects;
- to use foam, soap or unauthorized products;
- to smoke in the bath or in its immediate vicinity.
SAFETY AROUND THE BATH
Users acknowledge that:
- the surrounding areas may be slippery;
- movement must be cautious;
- running and dangerous games are prohibited.
- to climb onto the bath or heating system;
- to handle technical equipment;
- to modify settings;
- to open technical installations.
USE OF THE HEATING SYSTEM / STOVE
The stove and metal surfaces may become very hot.
It is strictly prohibited:
- to touch the stove while it is operating;
- to move the safety guards;
- to use fuels not intended for the equipment.
HOURS AND RESPECT FOR THE NEIGHBORHOOD
The Nordic bath is accessible:
- from 10:00 a.m. to 10:00 p.m.
- noise nuisance is prohibited;
- music, shouting or disruptive behavior are prohibited.
COVER AND CLOSURE
After each use, occupants/users must:
- replace the cover correctly;
- close the safety devices provided;
- check that no child can access the bath alone.
DAMAGE
Any damage resulting from:
- improper use,
- failure to comply with instructions,
- negligence
- invoicing,
- deduction from the security deposit,
- an insurance claim.
MAINTENANCE AND WATER QUALITY
For health reasons:
- the Seller may temporarily or permanently suspend access to the bath;
- users must immediately report:
- cloudy water,
- abnormality,
- malfunction,
- unusual odor.
LIABILITY
Users acknowledge:
- having received the safety instructions;
- using the Nordic bath at their own risk;
- complying with the recommendations for use.
- improper use;
- failure to comply with the rules;
- obvious negligence by users.
